8. We
Want Your Feedback!
. . . And finally, I
don't consider us "done" until I get your feedback.
I want to know that we've completed your job exactly
as you have expected.
When I send you
the final "pictures link" by email, I'll ask you how we
did. Please let me know; it really helps us to
serve you better. Thanks in
advance.
Here's what the
customer from this "sample estimate" case study
wrote. All of the pictures, estimates, etc. were
from their project in New Carrollton, Maryland.
Yes, I did leave out some figures and some other things I
considered to be "privacy issues"; but
everything portrayed here is exactly
what really happened.
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"I recently had my roof replaced by Home
Restorations (Bill Thomas) in August 2009 and
found the whole process to be as painless as it
can possibly be. I’m a person who is very
detail orientated and Bill had an answer or
positive suggestion on each question
asked.
"The crew was great, the work was done
in a very timely manner, and the workmanship
was outstanding. I had a special request to
have some gutters called “rainhandler” put up
on the high side of my house. These gutters
have an open design that doesn’t allow leaves
to jam them up. Bill installed them and they
look great / work well.
"Bill later told me the gutters were
difficult to line up and took a while to
finish, but no extra charge for the extra
labor. I recommended Bill to a friend of mine
and he too had his roof replaced. A class
act all the way around. Thanks
Bill."
Larry and Kim Volz
New Carrollton,
Md.
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Thanks, Larry and
Kim, it was great doing your work. We truly
appreciate your business. And I really thank you
for the nice words, too.
Now, Larry and Kim
were the type of folks who said they would leave out some
donuts, coffee, and orange juice before the job.
And they did. They were fantastic and didn't last
long!
Of course, I'm not trying to influence anybody
here . . . NO WAY!

PS. Thanks for taking a look!
Yes, I would like a Maryland
Roof Estimate.
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